office@outstandingcareawards.com

The Awards

This award will be given to the Registered Care Home Manager who has demonstrated a high level of expertise together with exceptional skills in managing the complex business of running a Care/ Nursing home and evidencing innovative ways of their managing their workplace.

This is a manager who shows vision in developing person centred care and supports staff to meet the ever changing needs of their residents and staff. They are pro-active, open to change and puts the residents at the centre of what they do.

This Manager can show that their service is well led under the ‘KLOEs‘ and is able to demonstrate a high level of expertise together with exceptional skills in the complex business of managing a care home.

• Evidence of “well led” leadership in line with CQC requirements
• Committed to on-going learning and continuing personal development.
• Evidence of exceptional feedback from staff and clients.
• Is a leader as well as a team player.
• Evidences collaborative models of care and encourages staff and clients to participate in how the care service operates.
• Can evidence community working and networking that supports other care providers.

This award will be given to the Registered Home Care Manager who has demonstrated a high level of expertise within the Homecare sector and towards the complexities of managing a domiciliary care service.

This manager must be able to evidence innovative ways of working, show passion for staff and clients alike and must be pro-active in their management style.

This manager can show how their service is “well led under the KLOEs” and is able to demonstrate a high level of expertise together with exceptional skills in the complex business of managing a domiciliary care service.

• Evidence of “well led” leadership in line with CQC requirements
• Committed to on-going learning and continuing personal development.
• Evidence of exceptional feedback from staff and clients.
• Is a leader as well as a team player.
• Evidences collaborative models of care and encourages staff and clients to participate in how the care service operates.

• Can evidence community working and networking that supports other care providers. 

This award will be given to the Registered Supported Living Manager who has demonstrated a high level of expertise together with exceptional skills in managing the complex business of running a Supported Living facility and evidencing innovative ways of managing their workplace, showing how the service is “well led under the KLOEs”.

This manager shows vision in developing person centred care and supports staff in meeting the ever-changing needs of their residents and staff, they are proactive and open to change.

Furthermore, they put residents at the centre of what they do and are able to demonstrate a high level of expertise together with exceptional skills in the complex business of managing a Supported Living facility.

• Evidence of “well led” leadership in line with CQC requirements
• Committed to on-going learning and continuing personal development.
• Evidence of exceptional feedback from staff and clients.
• Is a leader as well as a team player.
• Evidences collaborative models of care and encourages staff and clients to participate in how the care service operates.
• Evidence of community working and networking that supports other care providers.

This award is will be presented to the care home who are able to best demonstrate a shared vision and agreed goals. The team should have a leader whose role is known and accepted and who takes personal responsibility for their tasks. 

The care team should have an excellent communication process and each members’ skills should be recognised within the team. They should demonstrate a commitment to dignity and privacy for clients and also respect towards team members.

• Evidence that the home is an innovator in the care sector and that the staff are delivering a unique model of care that meets clients’ expected outcomes.
• Evidence of autonomy throughout the home.
• Evidences strong engagement working in the community
• Evidences great training and learning models for both clients and staff.

• Feedback and examples of outstanding care provision.
• Evidence of outcome based care delivery.

This award will be presented to the domiciliary provider who is able to best demonstrate a shared vision and agreed goals. 

The team should have a leader whose role is known and accepted and who takes personal responsibility for their tasks. The care team should have an excellent communication process and each member’s skills should be recognised within the team. A commitment to dignity and privacy is evident as well as a respect for clients and team members alike.

• Evidence that the home care provider is an innovator in the care sector and that the staff are delivering a unique model of care that meets clients’ expected outcomes.
• Evidence of autonomy throughout the agency.
• Evidences strong community engagement working
• Evidences great training and learning models for both clients and staff.
• Feedback and examples of outstanding care provision.
• Evidence of outcome based care delivery.

This award will recognise an individual or a team providing person-centred services to vulnerable people living in any kind of supported housing scheme. 

The supported living team will need to demonstrate that they are meeting a range of complex care and support needs, including interacting and building links with both the local and wider community. They will be outcome focused and driven to provide the highest quality service to individuals, supporting them to remain independent in their own home.

• Evidence that the company is an innovator in the care sector and that the staff are delivering a unique model of care that meets clients’ outcomes.
• Evidence of autonomy throughout the company.
• Evidences strong community engagement working
• Evidences great training and learning models for both clients and staff.
• Feedback and examples of outstanding care provision.
• Evidence of outcome based care delivery.

This award will be presented to The Deputy who is able to best demonstrate a shared vision and agreed goals alongside the Registered Manager. This award winner must evidence ways that they support their Registered Manager and give an insight into strategies they have implemented alongside the Manager. This person should be knowledgeable in the complexities of the service delivery, be a good support to staff and be open to change.

This person should be working alongside the Registered Manager to ensure the service meets CQC compliance. They ensure their service is outcome focused and that all residents have outcome focused bespoke care plans.

• Evidence of strong management support models
• Evidence a strong leadership ethos
• Evidence that they are able to work as part of a team and encourage innovative ideas with team members
• Manages conflict well.
• Has great control in the registered manager’s absence.
• Supports work colleagues to better themselves within their care careers.

This award will be presented to the team who are able to best demonstrate a shared vision and agreed goals. The team should have a leader whose role is known and accepted and who takes personal responsibility for their tasks.

The team must be able to evidence innovative care systems and demonstrate the positive impact these have on their teams.

The team should have an excellent communication process and each member’s skills should be recognised within the team and acted upon.

The team demonstrate a daily commitment to dignity and privacy for clients as well as a mutual respect for each other. 

• Evidence of “well led” leadership in line with CQC requirements
• Evidence of strong communication and a partnership working model of care.
• Evidence positive outcomes that the team have achieved.
• Evidence of how the team “thinks outside of the box” to better the services people receive.

This award will be presented to a person or service that has made a long-term outstanding contribution to health and social care. Nominations are welcomed from across the care sector.

This team should be able to evidence innovative ways of catering. Nominations are welcomed from across the care sector including care home chefs, cooks and meal delivery services.

This person or service should have a wide knowledge of dietary requirements and medical conditions and be able adaptable in their skills to accommodate these.

• Evidence of full involvement in menu planning
• Manages food standards responsibilities.
• Engages with clients to plan and design menu choices
• Evidence of special catering techniques to support those with complex needs and requirements.
• Evidence of promoting healthy meal choice and meeting diverse nutritional requirements.
• Outstanding food presentation and taste.

This employer must be able to evidence how staff are supported by management, have training opportunities made available, and have distinct career progression paths available within the organisation.

This employer must be able to evidence how they go above and beyond to support their staff.

This award recognises organisations that have created a stimulating and supportive work environment and a real commitment to the welfare of its employees, resulting in high staff satisfaction levels and a well-motivated, ambitious and integrated workforce.

• Clear company leadership and management structure
• A clear human resources policy that creates a stimulating and supportive workplace
• Your employees feel aligned with your company values
• Initiatives in place to benefit employees
• Positive staff retention and development
• Initiatives in place to develop staff
• Health and wellbeing schemes
• Evolving working practices
• Commitment to inclusion and diversity throughout the business or organisation

This award will go to the service or individual who ensures staff are skilled and working to ensure good end of life palliative care is available in their setting. 

The service or individual uses a holistic approach to end of life care and has the knowledge and practices necessary to control pain, maintain dignity and provide a peaceful death.

We are looking for a person or team that ensures that the care provided to an end of life patient/client is the best it could possibly be.

• Serves individuals with serious and life-limiting illness, their families, and their communities.
• Demonstrates effective, patient/family-centred, timely, safe, efficient and equitable care to clients with serious and life-limiting illnesses.
• Uses innovative approaches to meeting critical needs which serve as sustainable, replicable models.
• Pursues quality improvement consistent with the National Consensus Project (NCP) Clinical Practice Guidelines for Quality Palliative Care, NHPCO Standards of Practice for Hospice Programs or other widely-accepted standards, within their resources and capabilities.
• Addresses physical, psychosocial, spiritual, and cultural needs

We are looking for an individual or service that has had a significant impact on the community in the past year, we want to hear about you or your team and the difference you have made.

We welcome nominations for individuals, services or charities.

• Evidences that its services are for a charitable purpose,
• Evidences that it is for the public benefit and is making an impact to people’s lives.
• Evidences how people are benefiting from the services provided.
• Commitment to learning and development.

We are inviting patients, families or other staff members from our local area to nominate people that currently work within the NHS.

We are looking for an individual or service that has gone the extra mile while caring for an individual. 

This person or service has done something above and beyond the call of duty and is regarded by many as “exceptional”!

• Listens to feedback/concerns raised and takes action in response
• Provides feedback to teams/individuals involved in order to share learning
• Makes improvements that can be evidenced as being for the benefit of patients and/or staff
• Specific examples of where the team has excelled itself and where they have demonstrated the trust values or behaviours
• Details of excellent communication, staff engagement, service improvements and partnership working either within or outside of the trust

The Health Care Assistant of the Year award recognises the wide range of responsibilities and the dedication of healthcare assistants who promote the highest standards of care across the whole health service. We are looking for an individual that continues to go above and beyond for their clients/patients/service users.

We want to hear about the wonderful work that an individual has achieved within their role.

• Able to demonstrate a central contribution to the innovative development of a service that has made a difference to people receiving care
• Able to clearly demonstrate the benefits the work has had for patients, clients, families and colleagues

• Show commitment to, and passion for the caring profession, going the “extra mile” demonstrating a “can-do” positive attitude

We are looking for a supplier that has provided an absolutely outstanding service. The supplier may be providing temporary staff, supplying uniform, equipment or even technology, but the important thing is that that they have gone above and beyond with their customer service or delivery.

This award will be given to the support worker who has made a significant impact on their place of work or an individual that they support. We are looking for an individual that is creative with their care delivery and who can evidence how they have previously overcome barriers within their role. We want to hear about the impact this person has had on the lives of people they support.

• Able to demonstrate a central contribution to the innovative development of a service that has made a difference to people receiving care
• Able to clearly demonstrate the benefits the work has had for patients, clients, families and colleagues
• Show commitment to, and passion for the caring profession, going the “extra mile” demonstrating a “can-do” positive attitude

This Award will be given to the individual, service or supplier that has brought innovation to their sector over the past 12 months.

We are looking specifically at innovation that has had a significant impact on those in receipt of care services.

The Innovation Award recognises and celebrates the most innovative products and services that are making a significant impact across the care sector.

• adopted new types of business models
• purposed or repurposed its missions in ways that shake up understanding of how to make a positive difference
• redefined how it works with the people or environments served
• used technology in new ways
• found new approaches to solving entrenched problems that affect people’s lives

The Memory Lane Award will be awarded to an individual, team or organisation that has had the greatest impact on Dementia care delivery in recognition of their outstanding contribution to improving the lives of those affected by dementia.

We are looking for a service or home that pioneers change for those living with Dementia.

• Demonstrates outstanding knowledge on Dementia and how to support people living with cognitive impairment.
• Supports people to maintain their skills and abilities
• Is able to show a good understanding of nutritional issues of people with dementia
• Is able to demonstrate how they have made a difference in dementia care
• Can give examples of risk taking in good care provision
• Has a passion for improving both care and the lives of people with dementia

The Community Engagement Award will be awarded to the service that has had the greatest impact within their community. This could be a service that has either been working on a project, piloting or is already an up and running service.

• Recognised and actively engaged with a community
• Has a clear understanding of the community’s needs and how these could be supported
• Values the provision of excellent community service
• Has enhanced the community through services provided

We are looking for a newcomer to the care sector – maximum 36 months in the sector.

This award seeks to acknowledge and celebrate a new member of staff or service who has commenced employment in the care sector in the last 3 years.

We want to hear about their journey into the care sector and the impact they are having.

• Evidence of early achievements and the outcomes
• Evidence of how they’ve improved client care and made a mark on their organisation
• Evidence of how they have been an inspiration to others and are viewed by clients, colleagues and other stakeholders
• Innovative and evidence-based approaches
• Evidence of how they are an ambassador for their organisation and have spread their learning

The final award of the evening is given to the person or organisation who overall has made the most significant contribution to both Health and Social Care during the 2018/19 period. This will be judged on the nominations from all categories